healthcare employers - Quality Assurance Pledge

MedStaff takes pride in differentiating itself from other travel companies. One of the ways we achieve this separation is by attending to details that effect quality and standard for both our clients and our staff. One of the details in which we have received positive feedback is our Quality Assurance Pledge (Q.A.P.). If you're not satisfied with the MedStaff placement during the first week of the assignment, MedStaff will credit your facility for the total billing related to that placement for the week.

This guarantee is MedStaff’s commitment to providing our clients with an outstanding caliber of healthcare professional and high level of client satisfaction. This early termination only applies to poor clinical performance on behalf of the healthcare professional, not due to situations such as low hospital census or family emergencies. The following is the procedure that MedStaff requests from the facility to determine if a healthcare professional and the facility is eligible for the early termination benefit:

• An authorized representative from your facility is to contact your MedStaff account executive immediately upon problem identification. Your MedStaff account executive is available Monday – Friday, 8:30 a.m. to 6:00 p.m. (EST) at (800) 732-9992. If an issue occurs other than during these hours, the facility representative is to call the same 800 number and our answering service will relay the message to your MedStaff account executive. You will be called the next business day.
• The facility representative and MedStaff account executive will discuss the situation and agree on an immediate approach.
• Whether counseling or termination is required, the facility is expected to document the situation and fax the information to MedStaff at (610) 353-7850.
• In the event of termination, MedStaff will work closely with the facility representative to facilitate whatever steps are necessary for a smooth transition and replacement.

If you would like references, please do not hesitate to contact us and experience... the difference in the details!